Domino’s Pizza – A Model of Corporate Governance and Customer Service
Domino, also called dominoes, is a game in which players place domino pieces edge to edge on a line or on a square, with each piece bearing an arrangement of dots or pips on one side and blank or identically patterned on the other. The pips are often colored differently from the background of the tile, and the total value of a domino is determined by counting the number of pips on each side. The game can be played by two or more people and a wide variety of rules exist.
Regardless of the rules of a particular domino game, the basic elements of the game remain the same: Each player draws as many tiles as he is permitted to take from the stock according to the rules of the game he is playing. Then he puts the rest of the tiles face down in a pile and plays them as required by that game’s rules. If a player has a surplus of tiles left, he may buy them from other players or “bye” them from the stock (see below).
When played correctly, domino creates an intricate web of interconnecting chains of pips and can be incredibly addictive. The game can be played in bustling city squares or quiet village homes and teaches social skills that promote connection and camaraderie among participants. Its global popularity transcends linguistic and cultural boundaries, and it is a universal symbol of our innate human need for companionship.
The game has evolved from its humble beginnings in Italy and France toward the end of the 18th century and was brought to England by French prisoners. Since then, it has grown in popularity throughout the world.
In addition to being fun and challenging, Domino’s has also been a model for corporate governance and management practices. The company’s CEO, Dominick Monaghan, pushed hard for employee empowerment and paid close attention to feedback from employees, both good and bad. The company’s open communication with its workers has helped it maintain a competitive advantage in the fast food business and made it a great place to work for.
This line of communication extends to customers as well. Domino’s listened closely to customer complaints about the chain’s pizza quality, and they implemented changes quickly in response to these concerns. This demonstrates their strong commitment to a core value, Champion Our Customers.
In addition to the standard plastic or clay domino sets, the classic dominoes are traditionally made of bone, silver lip ocean pearl oyster shell (mother of pearl) or ivory with contrasting black or white pips inlaid or painted on them. More recently, domino sets have been made from other natural materials, such as marble, granite, soapstone, other woods (including ebony), metals, and ceramic clay. These sets tend to be heavier than polymer dominoes and can cost much more. However, they offer a more tactile and aesthetic experience. In addition, some of these sets have more interesting and creative designs.